Software and Millennial Entitlement

The impact of millennial entitlement on enterprise software design.

One of the things I've been saying lately about what we're doing at Percolate is that from a design perspective our competition isn't other enterprise software tools, it's Twitter, Tumblr, and the like. Because so many community managers (the most common user from the brand side) are heavy users of social media personally, they have come to expect consumer interfaces across all their tools. Or, as Sarah Lacy put it, "millennial entitlement":

Millenials are coming into the workforce and the generation has an amazing capacity to demand the world revolve around their desires, whether that’s reasonable or not. Millenials will just start demanding better software from the companies they work for, and if they don’t get it, they’ll start installing their own skunkworks implementations.

Sure, I guess I feel entitled to well-designed software even in a business environment ...