TAG: customerservice
Treating different customers differently
"If you're going to be obsessed with delighting customers, it's a lot more efficient to focus on customers that are able to be delighted."
Tags: business customerservice
Seven steps to remarkable customer service
"Here are seven things we learned about providing remarkable customer service. I’m using the word remarkable literallyâ€â€the goal is to provide customer service so good that people remark."
Tags: customerservice tips business
Marketers: It's Time To Stop Blaming Your Woes On The Consumer!
"Marketers should embrace this growing period of reciprocity by refocusing on the fundamentals. Those fundamentals mostly likely are what made you successful in the first place!"
Tags: marketing trend business customerservice
The Two Keys To Happy Customers
"So remember: if you want happy customers, nail the basics, and simplify the decisions your customers have to make."
Tags: mobile customerservice simplicity
"I'd been considering a new MacBook portable, but it's increasingly obvious that Apple has a lemon on its hands -- or, rather, that far too many Apple customers have lemons in their possession or back at the shop for repair."
Tags: apple laptops customerservice business
"Rule #1: Make things that people love."
Tags: marketing customerservice
SteelPixel Web Hosting and their No-Advertising Model (Word-of-Mouth-Marketing)
"We don’t really spend money on advertising because we feel the dollars a customer spends with us should improve the services we provide them."
Tags: marketing advertising trend customerservice
"The tuna story" and customer experience
"Good experience means focusing on what really matters to customers, in the long run - offering genuinely useful, effective, or healthy products and services - and marketing them in a way that is honest and transparent at every step."
Tags: marketing business customerservice trend
Great list of "10 Ways to Love (and respect) Your Customers"
Tags: business marketing customerservice bestarticlesof2006
Marketing Cannot Cover Up for Company Shortcomings
About Renegade suggesting to a potential client that they fess up to their less-than honest ways rather than pretend everything's dandy with a new campaign. (I'm quoted.)
Tags: business marketing rmg trend customerservice
Making It or Breaking It with Customer Service
"So innovative customer service these days isn’t as much about innovation as it is about core values. Getting back to basics. Sweating the details."
Tags: innovation customerservice design business
Six Apart does their customers right
Asks customers to let them know how much the downtime has effected them by choosing how many days of free service they should receive.
Tags: business marketing passion customerservice posted
"It also provides a look at what Apple is doing to get close to the customer, exame the consumer experience and get its product design and innovation right. CEOs, innovation champions, managers, designers, marketers"
Tags: apple design business customerservice posted
Shortcuts to find a real person when you call an automated phone system.
Tags: customerservice lifehacks phone reference posted