I really liked one of the comments in this NYTimes interview with Roman Stanek, the CEO of GoodData. In response to “Anything you have a particularly low tolerance for in your organization?” Stanek answered, “I have a really low tolerance for people making comments, especially managers, without actually positioning them.” When asked to explain he said:
Somebody might say, for example, that our competition has a new product. But is it good news or bad news? Should we do something about it? I always expect my managers to have an opinion and they should not be just messengers. A manager is not a messenger. I don’t like my managers essentially talking to their people without being able to express their opinion and position what they’re discussing.
This is perfectly articulated and drives me crazy as well. It’s so easy to send emails that people have a tendency to just shoot things off with comment or context. I don’t want to know the news, I want to know what you think about the news and why you decided to send it to me.
Although I must admit I’ve never actually made it all the way through a David McCullough book, I really enjoyed this interview with him and particularly this explanation of his writing process (with a typewriter):
I love putting paper in. I love the way the keys come up and actually print the letters. I love it when I swing that carriage and the bell rings like an old trolley car. I love the feeling of making something with my hands. People say, But with a computer you could go so much faster. Well, I don’t want to go faster. If anything, I should go slower. I don’t think all that fast. They say, But you could change things so readily. I can change things very readily as it is. I take a pen and draw a circle around what I want to move up or down or wherever and then I retype it. Then they say, But you wouldn’t have to retype it. But when I’m retyping I’m also rewriting. And I’m listening, hearing what I’ve written. Writing should be done for the ear. Rosalee reads aloud wonderfully and it’s a tremendous help to me to hear her speak what I’ve written. Or sometimes I read it to her. It’s so important. You hear things that are wrong, that call for editing.
Makes me want to buy a typewriter.