The Science of Trolls
Mother Jones has a short piece about the effects of “negative consequences of vituperative online comments for the public understanding of science” (aka comment trolling):
The researchers were trying to find out what effect exposure to such rudeness had on public perceptions of nanotech risks. They found that it wasn’t a good one. Rather, it polarized the audience: Those who already thought nanorisks were low tended to become more sure of themselves when exposed to name-calling, while those who thought nanorisks are high were more likely to move in their own favored direction. In other words, it appeared that pushing people’s emotional buttons, through derogatory comments, made them double down on their preexisting beliefs.
Because I can’t really let anything get away without being some sort of McLuhan reference, the conclusion pretty clearly lays out the fact that the medium is shaping the message we receive:
The upshot of this research? This is not your father’s media environment any longer. In the golden oldie days of media, newspaper articles were consumed in the context of…other newspaper articles. But now, adds Scheufele, it’s like “reading the news article in the middle of the town square, with people screaming in my ear what I should believe about it.”